Question 1

How do I book an appointment?

Accepted Answer

You can book online through our live booking system, request a time via our booking form, or call us at (929) 210-1542. We confirm all requests within one business day.

Question 2

What is your cancellation policy?

Accepted Answer

We kindly ask for 24 hours' notice for any cancellation or rescheduling. Late cancellations or no-shows may be subject to a 50% service fee.

Question 3

Do you offer consultations before color services?

Accepted Answer

Yes — complimentary consultations are available for color, balayage and color-correction services. We recommend booking one before any major change.

Question 4

What products do you use?

Accepted Answer

We work with Olaplex, K18, Davines, Kérastase, Wella and other premium professional lines selected for performance and scalp health.

Question 5

Do you accommodate bridal parties?

Accepted Answer

Absolutely. We offer in-salon and on-location bridal styling for the bride and her party. Contact us for a custom quote and timeline.

Question 6

Is parking available nearby?

Accepted Answer

Our William Street location is steps from the Fulton Street subway hub (2/3/4/5/A/C/J/Z). Paid parking garages are within a 3-minute walk.

Question 7

Can I bring a friend or child?

Accepted Answer

Of course. We have comfortable seating in the lounge and offer refreshments. For children's appointments, please book a dedicated slot.

Question 8

Do you offer gift cards?

Accepted Answer

Yes — digital gift cards are available in any amount. Reach out via the contact form or call the studio to purchase one.

Good questions. Honest answers.